Privacy Policy

Effective Date: July 2026

At Eclipsed Pilates (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, make a booking or attend our classes.

1. Who We Are

Eclipsed Pilates
4a Belmont Buildings
High Street
Crowborough
TN6 2QB
Email: [email protected]

Eclipsed Pilates is the Data Controller responsible for the personal information we collect.

2. Information We Collect

We may collect and process the following information:

Personal Information

  • Name

  • Email address

  • Telephone number

  • Postal address (where applicable)

  • Date of birth (where provided)

Health Information

To provide safe exercise instruction, we may ask you to provide information including:

  • Medical conditions

  • Current injuries

  • Pregnancy or postnatal status

  • Health Questionnaire / PAR-Q responses

  • Emergency contact details

Health information is only collected where relevant to your participation in our classes.

Booking Information

When you book a class or service with us, we may collect:

  • Booking history

  • Attendance records

  • Class packages purchased

  • Appointment history

Payment Information

Payments are processed securely through our payment provider. Eclipsed Pilates does not store your debit or credit card details.

3. How We Use Your Information

We use your personal information to:

  • Manage your bookings

  • Provide Pilates classes and private sessions

  • Ensure your safety whilst participating in classes

  • Contact you regarding bookings or timetable changes

  • Process payments

  • Respond to enquiries

  • Improve our services

  • Meet our legal obligations

With your consent, we may also send you occasional emails about studio news, new classes, workshops and promotions. You may unsubscribe at any time.

4. Our Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Performance of a contract

  • Legal obligation

  • Legitimate interests

  • Consent (where applicable)

5. Health Information

Health information is classified as Special Category Data under the UK General Data Protection Regulation (UK GDPR).

We only collect health information where necessary to provide safe and appropriate exercise instruction.

Access to this information is restricted and treated confidentially.

6. How We Store Your Information

We take appropriate technical and organisational measures to protect your personal information from loss, misuse or unauthorised access.

Your information may be securely stored using trusted third-party providers including:

  • Gymcatch (booking and client management)

  • WordPress (website)

  • Stripe (payment processing, where applicable)

  • Website hosting provider

  • Email service providers

Each provider has its own privacy and security policies.

7. Sharing Your Information

We will never sell your personal information.

Your information may be shared only where necessary with trusted third-party providers who help us operate our business, including:

  • Booking software providers

  • Payment processors

  • Website hosting providers

  • Professional advisers where legally required

Information is only shared where necessary to provide our services.

8. Booking Through Gymcatch

Bookings made through our website are processed securely using Gymcatch, our booking platform.

Gymcatch processes certain personal information on our behalf to manage bookings, class attendance and client accounts.

Please refer to Gymcatch’s own Privacy Policy for further information about how your data is processed by their platform.

9. Data Retention

We only keep your personal information for as long as necessary to:

  • Provide our services

  • Meet legal and accounting obligations

  • Resolve disputes

  • Maintain appropriate business records

Health questionnaires will be retained only for as long as reasonably necessary to provide safe instruction and comply with legal obligations.

10. Your Rights

Under UK GDPR you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Restrict processing

  • Object to processing

  • Request a copy of your data

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

11. Cookies

Our website uses cookies to improve your browsing experience and ensure the website functions correctly.

Cookies may also be used for:

  • Website functionality

  • Booking services

  • Analytics

  • Website security

You can manage your cookie preferences through your browser settings.

12. Third-Party Websites

Our website may contain links to third-party websites or services, including:

  • Gymcatch

  • Stripe

  • Google Maps (where applicable)

  • Facebook

  • Instagram

We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Marketing Communications

If you choose to subscribe to our mailing list, we may occasionally send you information about:

  • New classes

  • Workshops

  • Studio updates

  • Special offers

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Eclipsed Pilates

Email: [email protected]

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and the effective date will be updated accordingly.

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